Frequently Asked Questions

We’ve answered some of the most common questions below. Can’t find what you’re looking for? Feel free to email us at service@origintoy.com — we’ll be happy to help!

Orders & Payments

1. Can I contact you by email?
Yes! Reach us anytime at service@origintoy.com and our team will get back to you within 24 hours.

2. Can I cancel my order?
Yes, as long as your order hasn’t been shipped yet. Please email us right away to check the status.

3. Is my payment secure?
Absolutely. We use SSL encryption and trusted gateways like PayPal and Shopify Payments to keep your information safe.

4. Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, we can update the address. Please contact us as soon as possible.

Shipping & Delivery

5. How much is delivery?
Shipping fees depend on your location. For details, check our Shipping Information page.

6. Do you ship internationally?
Yes, we ship worldwide! Shipping rates vary by country — full details are on our Shipping page.

7. Can I track my order?
Yes. Once your order is dispatched, we’ll email you a tracking link.

8. How long does delivery take?
Orders are packed within 36 hours. Delivery times depend on your country and chosen shipping method.

9. How will my order be delivered?
We partner with reliable couriers like UPS, EMS, YunExpress, and 4PX for safe and fast delivery.

10. Will I need to pay customs duties or taxes?
Some countries may charge import duties or taxes. These fees are the customer’s responsibility. Please check with your local customs office before ordering.

Returns & Refunds

11. How do I return an item?
Check our Returns Policy page for step-by-step instructions.

12. What is your returns policy?
We offer a 35-day hassle-free return policy. See our Returns page for details on eligibility and time limits.

13. What if my item is faulty or damaged?
No worries! Contact us and we’ll arrange a return or replacement free of charge.

14. Who pays for return shipping?
Return shipping costs are the buyer’s responsibility, unless the item is faulty or incorrect.

15. When will I receive my refund?
Refunds are processed within 48 hours after we receive the returned item in its original condition.

Other Questions

16. Do you offer gift wrapping?
We don’t provide formal gift wrapping, but all items are carefully packaged and ready to gift.

17. Are Origintoy products safe for kids?
Yes. Our toys are made from eco-friendly materials and meet international safety standards.

18. Can I order as a gift and ship directly to the recipient?
Of course! Just enter the recipient’s address at checkout — we won’t include invoices inside the package.